Refund policy

Every iron is made to order for you. Here is how changes and refunds work:

• Before you approve the proof: you can cancel at any time for a full refund.
• If we can't make your design, or your brand belongs to someone else, we cancel the order and refund everything.
• After you approve the proof we cut the steel just for you, so we don't accept returns for a change of mind.
• What you approve is what you get, or we remake it free. If your iron doesn't match the approved proof, arrives damaged or has a manufacturing defect, we remake it or refund you. Tell us within 14 days of delivery, with photos.
• First-burn check: send us a video of your first brands. If a joint blots because of how we designed the iron, we open the gap at no cost.
• 3-year limited warranty on welds and handle. It doesn't cover normal fire wear, rust from storing the iron without oil, impacts or misuse. To use it, message us with photos; we repair or replace the part.
• If we run late, we tell you before the promised date, with a new date and the option to cancel for a full refund.
• Refunds go back to your original payment method within 7 business days.

To ask for a change or a refund, message us on WhatsApp at 430-333-0500 or email ians06986@gmail.com.